FAQ

COMPANY INFORMATION

1. What is MAJESTUM?

MAJESTUM is a worldwide retailer dedicated to making the process of shopping for your home fun and easy. We're more than just an online furniture store: We hand pick and curate the best in quality, style for you and your home.

2. Is it safe to order online from MAJESTUM?

We know that the safety of your personal information is extremely important, and use state-of-the-art fraud detection software to protect all of your personal data and credit card information. We even go one step further and manually verify the legitimacy of all orders placed with us. For more information about how we keep your info safe, check out our PRIVACY POLICY.

3. Do you have any store locations?

MAJESTUM does not have any store locations. Our website is our showroom, which allows us to have a larger selection of products you can browse online at any time.

 

ORDERING

1. What do you do with my information?

We use your info to fulfill your order accurately and quickly, and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our privacy policy.

2. How do I track my order?

To view the status of your order, simply put your order number and email or tracking number on our "Track Your Order" menu. Your Delivery confirmation will be emailed to you within 7 days of your scheduled delivery. If you have any questions or want to make changes, contact our customer care team.

3. Can I edit my order once it has been placed?

Sure thing! Just get in touch with our customer care team as soon as possible and they'll help you with any necessary changes.

4. Can I cancel my order?

Orders can be cancelled as long as they haven't already been shipped. To cancel, please contact our customer care team. In some cases, there may be a restocking fee or delivery fee if the order is canceled after it has already been picked up for delivery.

5. Are the colours on the site accurate?

The photos on the site are as accurate as possible. However, the actual colour of your order may vary slightly due to different monitor settings.

 

DELIVERY

1. Where do you deliver?

We currently deliver to most postal codes in the following provinces in Canada: Alberta, British Columbia, Manitoba, Nova Scotia, Ontario, Quebec and Saskatchewan. We also deliver internationally through our warehouses across the world.

2. How much does delivery cost?

Delivery is FREE on any order over $799 (before taxes). If your order is under $799, the delivery charge is only $20.

3. When will my order be delivered?

If you ensure your delivery address is correct, you will be shown the estimated delivery date in your area on the product page of each item. Once your order is placed, your order confirmation email will also show your estimated delivery date(s).

4. Can I change my delivery date?

Yes, the delivery date of your order can be changed up until three (3) days before the scheduled date. To make this change, contact our customer care team.

5. Will my furniture be assembled for me?

You're responsible for assembly on any products that have been specified as "Customer assembly required" or "ready to assemble" but we'll handle the rest! 

 

WARRANTY & RETURNS

1. What if my merchandise arrives damaged?

Our delivery teams treat your order with care so it can arrive in the best condition possible, but if there is any visible damage on the merchandise or to your home during the delivery process, please notify our delivery team and make sure it is recorded in the delivery paperwork. Then, contact our customer care team within 72 hours of the delivery so we can try to repair or replace the damaged item as soon as possible.

2. Does MAJESTUM offer a warranty?

Many of our products come with a warranty to be free of manufacturing defects in materials and workmanship. Specific details can be found on the product page of each item.

The basic warranty is void if the merchandise suffers damage caused by abuse, negligence or accident, has been relocated, repaired or tampered with, was sold "as is", or is used for commercial purposes. We do not guarantee fabrics against wear, fading, color fastness or any damage caused by cleaning processes.

Please note that many manufacturers offer separate warranties on their products. For more information, please refer to any warranty tags that come with the product.

3. Can I return something if I don't like it?

If you change your mind about an item, No problem – we make returns easy. You can return most products within 7 days of delivery by simply calling or emailing our Customer Care team. Your refund will exclude delivery fees and a restocking fee and can only be made if the merchandise is in "as-new" condition. If your purchase included free delivery, the original outbound delivery cost will be deducted from your refund.

Non-returnable items:

• Assembled and/or Modified items
• Items without original packaging

 

PAYMENT & PRICING

1. What kinds of payment do you accept?

We gladly accept Visa, MasterCard and American Express. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

2. When is my credit card charged?

Your card will be charged once the order is confirmed. You will receive an order confirmation email within 48 hours of your order being placed. 

3. What happens if there is a pricing error?

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, MAJESTUM expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we'll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our customer service team or refer to our return policy.